Shipping policy
Thank you for shopping with The Plastic Guy, LLC. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are processed during our normal business hours, Monday through Friday, excluding holidays.
Most in-stock orders are processed within 1–3 business days after payment is received. Processing times may vary depending on product availability, order size, custom sizing, special order items, or carrier pickup schedules.
If there is an issue with your order, product availability, or shipping information, we will contact you using the email address or phone number provided at checkout.
Free Shipping & Shipping Rates
Products and orders that qualify for free shipping in the 48 continental United States will be shipped free of charge. Products and orders that qualify for free shipping are based on the items ordered, shipping destination, package size, weight, and available carrier options. Free shipping may not apply to oversized items, freight shipments, custom-sized products, special orders, bulk orders, or certain delivery locations.
Products and orders that do not qualify for free shipping will have the proper shipping rates calculated at checkout based on the items ordered, shipping destination, package size, weight, and available carrier options.
Oversized, Freight, and Special Shipments
Some products, including large rolls, plastic sheets, oversized materials, bulk orders, or custom-sized items, may require special packaging, freight shipping, or additional handling.
If your order requires a different shipping method than what is shown at checkout, we may contact you before processing the order to confirm shipping options, costs, or delivery details.
Delivery Times
Delivery times are estimates only and are not guaranteed. Actual delivery time may vary based on the shipping carrier, destination, weather, holidays, supply chain delays, or other circumstances outside of our control.
The Plastic Guy, LLC is not responsible for delays caused by shipping carriers or events beyond our control.
Shipping Carriers
Orders may be shipped using carriers such as UPS, FedEx, USPS, freight carriers, or other shipping providers, depending on the size, weight, destination, and type of product ordered.
Tracking information will be provided when available.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
The Plastic Guy, LLC is not responsible for orders delayed, lost, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Damaged Shipments
Please inspect your order as soon as it arrives. If your shipment arrives damaged, please contact us as soon as possible at info@theplasticguy.com or 816-813-4230.
To help us resolve the issue, please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- Photos of any visible damage to the shipping box, tube, pallet, or wrapping
Please keep all original packaging materials until the issue has been reviewed or resolved. Damage claims may be limited if packaging is discarded before the carrier or The Plastic Guy, LLC can review the shipment.
Lost or Missing Shipments
If your tracking information shows that your order was delivered but you did not receive it, please contact the carrier first and then contact us for assistance.
We will do our best to help investigate lost or missing shipments, but The Plastic Guy, LLC is not responsible for packages lost, stolen, delayed, or misdelivered after they have been transferred to the shipping carrier.
Local Pickup
Local pickup may be available for certain orders if arranged in advance. If local pickup is available, pickup details will be provided after your order is confirmed.
International Shipping
At this time, we primarily ship within the United States. If you are outside the United States and interested in placing an order, please contact us before ordering to discuss availability, shipping options, and any additional costs.
Customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import charges.
Contact Us
If you have any questions about shipping, delivery, or a specific order, please contact us:
The Plastic Guy, LLC
9250 Bond St.
Overland Park, KS 66214
United States
Phone: 816-813-4230
Email: info@theplasticguy.com
Last updated: August 5, 2026